Customer Care (FAQs)

Customer care FAQs

Each of our rings is crafted on demand and are usually ready within 21 working days.

If you require assistance with placing an online order, please reach out to us, and one of our representatives will be in contact with you.

Gill Smith provides a complimentary warranty, against any manufacturing defects subject to terms and conditions.

Yes! Gill Smith provides worldwide shipping for all orders.

Showroom visits are offered exclusively by appointment.

You may refer to which allows you to determine your ring size from the convenience of your home.

Yes! We recognize that a significant number of our products are bought as surprise gifts for occasions like engagements or even birthdays! Consequently, we employ discreet packaging to maintain the element of surprise, ensuring the contents of the package remain disclosed.

Feel free to inform us if there’s anything else we can do to maintain the surprise of your purchase!

At Gill Smith, we accept payments via direct debit, cash or For further information, please refer to our “payment method“.

Gill Smith rings are individually crafted for each order, and as such, they are not eligible for returns.
We encourage you to make your selection thoughtfully. Should you have any inquiries or need
assistance, please feel free to reach out to us.

Yes! Each Gill Smith ring includes one complimentary resizing during the initial six months after

Lab Grown Diamond FAQs

Yes! Lab grown diamonds are as real as mined-diamonds. Lab grown diamonds are indistinguishable to earth mined diamonds as they have the same chemical, physical and optical properties and they also exhibit the same fire, scintillation, and sparkle.

The only difference between a mined diamond and a lab diamond is their Mined diamonds are formed in the Earth’s crust under intense heat and pressure which are then mined from the ground. Lab diamonds are grown under the exact same conditions as mined diamonds but within a laboratory setting – removing the need for mining. With the exact same chemical, physical and optical properties, the only real difference is that mined diamonds are mined and lab grown diamonds are not. This makes lab diamonds the ethical, eco-friendly and sustainable choice.

We specialise in lab grown diamond and moissanite engagement rings, helping clients find their
dream engagement ring. We offer unrivalled brilliance with stone options ranging from round to
princess cut diamonds, and our expert team guides you through the entire process. Schedule an
appointment with our experts or virtually for personalised assistance.

Lab grown diamonds offer exceptional value compared to mined diamonds. They provide
affordability without compromising quality, ensuring that diamonds of the same quality and size can
be obtained at a more budget-friendly price.

No! Due to their identical physical and chemical properties to mined diamonds, lab-grown diamonds
exhibit the same level of durability and scratch resistance, ensuring they remain consistently clear and

Scientists have been striving to cultivate diamonds in a laboratory setting since the late 1800s.
General Electric emerged as the pioneering company in the 1950s, successfully generating significant
quantities of lab-grown diamonds. Nonetheless, these early diamonds were primarily intended for
industrial applications and were unsuitable for use in fine jewelry. It wasn’t until the late 1980s that
gem-quality lab-grown diamonds became readily accessible.

Lab grown diamonds will indeed register as genuine diamonds when tested because they arecomposed of pure carbon and share identical thermal conductivity and chemical properties with
natural diamonds.

To maintain certification consistency, each lab-created diamond undergoes inspection andcertification by a gemological expert at the IGI. Using an extremely fine and precise laser beam, a report number and the phrase ‘lab grown’ are inscribed on every lab grown diamond, guaranteeing itsorigin and authentic certification. This inscription remains invisible to the naked eye and requires a
jeweler’s loupe for viewing.

Absolutely! All of our lab grown diamonds are evaluated on cut, clarity, colour and carat weight and are IGI or GRA Most of our lab grown diamonds are certified by the leading lab grown gemological institute, IGI. IGI is one of the renowned certifiers in the lab grown industry, and has ensured consistent grading standards throughout the market.

Lab grown diamonds are produced under controlled environments in a laboratory setting, eliminating the need for earth mining. Unlike naturally mined diamonds, only laboratory-grown diamonds can guarantee a 100% conflict-free status. The origins of a mined diamond are often shrouded in uncertainty, making it challenging to determine whether unsafe or unethical labor practices were involved in its extraction from the earth.

Lab grown diamonds provide an environmentally friendly alternative to mined diamonds. By eliminating the need for traditional mining, lab-grown diamonds mitigate the adverse environmental effects and ensure the preservation of natural habitats, wildlife, and ancestral communities during their production.

Our top-tier, certified lab grown diamonds are the ideal choice for engagement They are ethically sourced, environmentally sustainable, and available in a myriad of shapes and settings. Crafted with the latest technology in a responsible and sustainable process, these diamonds exhibit uniform quality and clarity, offering brilliance second to none. In fact, they share the same fire and optical properties as naturally formed diamonds deep within the earth’s mantle.

When you choose a Gill Smith crafted jewellery, you can be rest assured that you are acquiring a truly exceptional piece, complete with a gem certification confirming their authenticity.

Moissanite FAQs

Yes, moissanite is definitely worth Moissanite is a stunning and cost-effective alternative to traditional diamonds. It offers exceptional brilliance and fire, nearly identical to diamonds, making it a popular choice for all kinds of jewelry, even your engagement ring! Moissanite is also more affordable, which means you can get a larger stone or a more intricate setting without breaking the bank. Additionally, it is also made in the laboratory, making it a sustainable and ethical choice, as it doesn’t contribute to conflicts associated with diamond mining. So, not only is moissanite a budget-friendly option, but it also allows you to make a socially and environmentally responsible choice without sacrificing beauty and quality.

Yes, moissanite can often pass a diamond tester designed to identify real Moissanite, a lab-created gemstone, shares certain optical and thermal properties with diamonds, such as high refractivity and heat resistance, which can lead some basic diamond testers to register moissanite as a diamond. However, with advanced testing equipment, like a specialized moissanite tester, it can accurately distinguish between the two based on differences in electrical conductivity. It’s important to note that while moissanite may deceive some basic testers, it is not a diamond but has its own unique properties and characteristics.

No, moissanite is its own unique gemstone which is considered as an alternative to a ” It is not a fake diamond as moissanite is a distinct and naturally occurring mineral, composed of silicon carbide, and it possesses its own unique optical properties, including exceptional sparkle and brilliance. While moissanite shares some visual similarities with diamonds, it is not a diamond imitation or a synthetic diamond. It is a genuine gemstone that has gained popularity as a diamond alternative due to its attractive qualities and affordability.

No, moissanite rings are not tacky at all. In fact, moissanite is a high-quality and stunning gemstone
in its own right, known for its brilliance and durability. Many people choose moissanite for its ethical
and cost-effective qualities, making it a fantastic alternative to traditional diamond rings.

No, moissanite rings typically do not look fake. Moissanite is a gemstone that closely resembles the
appearance of diamonds with its brilliance, fire, and sparkle. It is a popular choice for engagement
rings and other jewelry because of its beauty and durability. While an experienced jeweler or
gemologist might be able to distinguish moissanite from a diamond based on certain characteristics,
to the average observer, moissanite is virtually indistinguishable from a real diamond, making it a
stunning and cost-effective alternative.

No, moissanite does not lose its sparkle over time. Moissanite is a durable and brilliant gemstone
that maintains its sparkle and brilliance for a lifetime. Unlike some other gemstones, moissanite is
highly resistant to scratching, abrasion, and chemical damage, ensuring its long-lasting shine. It is a
popular alternative to diamonds due to its exceptional durability and enduring sparkle, making it an
excellent choice for engagement rings and other jewelry pieces.

Finding your perfect moissanite engagement ring with us would be a smooth process. You can
either set up an appointment to receive expert guidance or explore our extensive collection of
moissanite engagement rings directly on our website. Should you wish to customize a unique ring
design, don’t hesitate to schedule an appointment with our experienced team, sharing the specifics of
your meeting. Our experts will guide you through the entire custom design process, ensuring that
your ideal ring is brought to life.

Yes, you can shower with your moissanite ring on. However, it’s important to note that the more
your ring comes in contact with soaps, dirt, and chemicals, the faster oils and dirt can accumulate on
the surface of your ring. While this can be easily cleaned off, to ensure a longer-lasting sparkle, we
recommend avoiding activities like washing dishes or engaging in heavy housework while wearing
your ring.

No, you cannot scratch moissanite easily. Moissanite is a very durable gemstone, ranking just below
diamonds on the Mohs scale of mineral hardness. It has a score of 9.25-9.5 on the scale, making it
highly resistant to scratches. While it is not as hard as a diamond, it is still one of the hardest
substances used in jewelry, and it would require something with a higher Mohs rating, like a diamond,
to scratch it.

Moissanite is a popular and ethical alternative to traditional diamond engagement rings. It is known for its brilliance, durability, and affordability, making it an excellent choice for many couples, especially for those who are on a budget, without compromising on the quality of the engagement ring!

Purchasing jewellery from Gill Smith Jeweller would be the best decision you and your partner could ever  make. Our extensive collection where ethical quality meets affordability ensures that you will find the perfect  piece of jewellery for your special occasion, be it for your engagement, wedding or even as a gift to your loved  ones.

Our experienced team provides expert guidance via physical or even online appointment. Please reach out to Gill Smith Jeweller to kick-start your jewellery journey with us!

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