Privacy Policy

Effective Date: [25.3.2026]
Last Updated: [25.3.2026]

This Privacy Policy describes how Gill Smith Jeweller (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website at https://gillsmithjeweller.com/ (the “Site”).

Disclaimer: This Privacy Policy is for informational purposes only and does not constitute legal advice. While we strive to comply with applicable privacy laws (such as the GDPR and CCPA), you should consult with a qualified legal professional to ensure full compliance with your specific legal obligations.

1. Introduction and Scope

We are committed to protecting your privacy. This policy applies to all users of our website and explains how we handle your personal data when you browse our Site, inquire about our jewellery, make a purchase, or contact us.

2. Information We Collect

We collect several types of information to provide and improve our services:

A. Personal Data You Provide

When you interact with us, you may voluntarily provide:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment processors)

• Product preferences or custom order details

• Any information you include in inquiries or messages

B. Automatically Collected Data (Usage Data)

When you visit our Site, we automatically collect:

• IP address

• Browser type and version

• Pages you visit and time spent

• Referring website

• Device information

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity and store certain information. (See Section 4 for details.)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders

• To respond to your inquiries and provide customer support

• To send order confirmations, shipping updates, and service-related communications

• To improve our website, product offerings, and user experience

• To analyze website traffic and performance

• To send marketing communications (only with your consent)

• To comply with legal obligations

4. Cookies and Tracking Technologies

Cookies are small files stored on your device. We use:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart functionality).

• Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics).

• Preference Cookies: To remember your settings and preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

5. Third-Party Services

We use third-party services that may collect, process, and store your data:

We ensure these third parties provide adequate data protection measures.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With your consent: When you explicitly agree to sharing.

• With service providers: To operate our website, process payments, and fulfill orders.

• For legal reasons: To comply with laws, regulations, or legal requests.

• To protect rights: To enforce our policies or protect the safety of others.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. For example:

• Order data: Retained for [Insert Duration, e.g., 7 years] for tax and accounting purposes.

• Inquiry data: Retained for [Insert Duration, e.g., 24 months] after last contact.

• Website usage data: Retained for [Insert Duration, e.g., 14 months] via analytics tools.

8. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include:

• Secure Socket Layer (SSL) encryption for data transmission

• Restricted access to personal data

• Regular security assessments

However, no method of transmission over the Internet is 100% secure.

9. Your Privacy Rights

Depending on your location (e.g., within the European Economic Area or California), you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Correct inaccurate or incomplete data.

• Right to Deletion: Request deletion of your personal data (subject to legal exceptions).

• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell data).

• Right to Withdraw Consent: Withdraw any previously given consent.

To exercise these rights, please contact us using the information in Section 14.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Our website is operated from Malaysia. If you are accessing our Site from outside Malaysia, your information may be transferred to, stored, and processed in Malaysia. We take steps to ensure adequate safeguards are in place for such transfers in compliance with applicable laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Gill Smith Jeweller
Address:
Glomac Galeria Hartamas,
21, Jalan 26a/70a, Desa Sri Hartamas,
50480 Kuala Lumpur,
Federal Territory of Kuala Lumpur
Malaysia

Phone: +60 12-657 7936

Email: info@gillsmithjeweller.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed