Terms and Conditions

Effective Date: [25.3.2026]
Last Updated: [25.3.2026]

Disclaimer: These Terms and Conditions are for informational purposes only and do not constitute legal advice. While we strive to maintain fair and transparent terms, you should consult with a qualified legal professional to ensure full compliance with your specific business and legal obligations.

1. Introduction and Acceptance of Terms

Welcome to Gill Smith Jeweller (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website at https://gillsmithjeweller.com/ (the “Site”) and your purchase of products from us.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or purchase our products.

2. Eligibility to Use the Website

By using our Site, you represent and warrant that:

  • You are at least 18 years of age

  • You have the legal capacity to enter into a binding agreement

  • You will provide accurate, current, and complete information when making a purchase or contacting us

If you are using the Site on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

3. Products and Services Description

Gill Smith Jeweller specializes in rings and fine jewellery, including but not limited to:

  • Engagement rings

  • Wedding bands

  • Custom-designed jewellery

  • Resizing and repair services

We make every effort to display our products as accurately as possible. However, colours, dimensions, and details may vary slightly due to screen settings, lighting, and the natural characteristics of gemstones and metals.

All custom orders are subject to individual consultation and confirmation. Final designs, pricing, and production timelines will be agreed upon before work commences.

4. Pricing, Payments, and Billing Terms

A. Pricing

All prices listed on our Site are in Malaysian Ringgit (MYR) and are subject to change without prior notice. Prices do not include shipping fees or applicable taxes unless stated otherwise.

B. Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard)

  • Bank transfer

  • [Insert any other payment methods you accept]

C. Billing Information

You agree to provide current, complete, and accurate billing information. If your payment method fails, we reserve the right to cancel or suspend your order.

For custom orders, a non-refundable deposit of [Insert Percentage, e.g., 50%] is required before work begins. The remaining balance is due upon completion and before delivery.

5. Orders, Cancellations, and Refunds Policy

A. Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability

  • Errors in pricing or product description

  • Suspected fraudulent or unauthorized transactions

If we cancel your order, we will notify you and issue a full refund.

B. Cancellations

  • Ready-made items: Cancellations are accepted within [Insert Duration, e.g., 24 hours] of placing the order.

  • Custom orders: Cancellations are not accepted once production has commenced due to the bespoke nature of the work.

C. Refunds

Refunds are processed in accordance with our Returns and Refunds Policy. Please refer to Section 6 for details.

6. Shipping and Delivery Terms

A. Shipping Locations

We ship within Malaysia. International shipping may be available upon request. Please contact us for a quote.

B. Delivery Timeframes

Estimated delivery times:

  • Ready-made items: [Insert Duration, e.g., 3–7 business days] after order confirmation

  • Custom orders: As agreed during consultation (typically [Insert Duration, e.g., 4–8 weeks])

Delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers or unforeseen circumstances.

C. Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your order.

D. Risk of Loss

Ownership and risk of loss pass to you upon delivery of the product to the shipping carrier.

7. Returns and Refunds Policy

We want you to be completely satisfied with your purchase.

A. Ready-Made Items

You may return ready-made items within [Insert Duration, e.g., 7 days] of receipt for a refund or exchange, provided the item is:

  • Unworn, unused, and in original condition

  • Accompanied by the original packaging and receipt

Refunds will be processed within [Insert Duration, e.g., 7–10 business days] after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

B. Custom and Personalized Items

Due to the bespoke nature of custom-made jewellery, custom orders are final sale and cannot be returned or refunded unless the item is defective or damaged upon receipt.

C. Resizing and Repairs

Resizing and repair services are covered by a [Insert Duration, e.g., 30-day] workmanship warranty. If you experience any issues, please contact us immediately.

8. Intellectual Property Rights

All content on our Site, including but not limited to:

  • Product images and descriptions

  • Logos, trademarks, and branding

  • Text, graphics, and design elements

is the exclusive property of Gill Smith Jeweller and is protected by Malaysian and international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

9. User Responsibilities and Prohibited Activities

When using our Site, you agree not to:

  • Use the Site for any unlawful purpose

  • Attempt to gain unauthorized access to our systems

  • Interfere with the proper functioning of the Site

  • Upload malicious code or viruses

  • Misrepresent your identity or affiliation

  • Engage in fraudulent or deceptive activities

Violation of these provisions may result in immediate termination of your access and legal action.

10. Limitation of Liability

To the fullest extent permitted by law, Gill Smith Jeweller shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use or inability to use our Site

  • Any products purchased from us

  • Delays or errors in order fulfillment

Our total liability to you shall not exceed the amount you paid for the product in question.

11. Disclaimer of Warranties

Our Site and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not warrant that:

  • The Site will be uninterrupted, secure, or error-free

  • Product descriptions, prices, or availability are accurate or complete

  • Any defects will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so this limitation may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Gill Smith Jeweller, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of our Site or products

  • Your infringement of any third-party rights

13. Third-Party Links and Services

Our Site may contain links to third-party websites or services for your convenience. We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party sites. Your interactions with third parties are solely between you and them.

14. Privacy Reference

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Termination or Suspension of Access

We reserve the right, in our sole discretion, to terminate or suspend your access to our Site without prior notice for any reason, including:

  • Violation of these Terms

  • Fraudulent or unauthorized activity

  • Requests by law enforcement or regulatory authorities

Upon termination, your right to use the Site ceases immediately.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

17. Changes to the Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or operational practices. We will post the revised Terms on this page with a new “Last Updated” date.

Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Gill Smith Jeweller
Address:
Glomac Galeria Hartamas,
21, Jalan 26a/70a, Desa Sri Hartamas,
50480 Kuala Lumpur,
Federal Territory of Kuala Lumpur
Malaysia

Phone: +60 12-657 7936

Email: info@gillsmithjeweller.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed